Support

Questions, bug reports, feature requests, licensing or billing issues — write to us and a human (the developer, actually) will reply.

When reporting a problem, please include your Azure DevOps organization name and, if possible, a screenshot — it usually cuts the round-trips in half. Never include passwords or personal access tokens in support e-mails.

Frequently asked questions

Does Trailmap modify my work items?

No. Trailmap is read-only by design; it visualizes your existing data and never writes to Azure Boards.

Does my data leave my Azure DevOps organization?

No. All rendering happens in your browser; settings live in the Azure DevOps Extension Data Service. Our servers only ever see your organization ID for license validation. See the Privacy Policy.

How does the trial work?

Every organization gets a 30-day free trial with all features, starting automatically on first use. No credit card required. After the trial you can subscribe from inside the extension.

How is Trailmap licensed?

Per Azure DevOps organization — one subscription covers all users in the organization. Plans differ by the number of teams shown on the roadmap (Team: 3, Org: 10, Scale: unlimited).

What happens if the licensing service is unreachable?

Trailmap fails open: if our licensing service is down, the extension keeps working without restrictions. Your roadmap never breaks because of us.

Which Azure DevOps versions are supported?

Azure DevOps Services (cloud). Azure DevOps Server (on-premises) support is on the roadmap — tell us if you need it, it helps us prioritize.